Intake Information

Preparing for the intake interview

What to expect during an on-site intake interview?

When you arrive at the venue for your intake interview, please report to reception. A practitioner will come to meet you. During the intake interview, you will discuss your symptoms. Together, we will determine which treatment best suits your needs. You will also have the opportunity to ask the practitioner any questions you may have.

What (and who) should you bring along to the intake interview?

• A valid form of ID (passport, ID card, driving licence or residence permit);
• A list of any medication you are currently taking (available from your pharmacy);
• We recommend bringing someone with you to the intake interview, such as a partner, family member or friend.

What to expect during an online intake interview?

During the online intake interview, you will discuss your symptoms. Together, we will determine which treatment best suits your needs. You will also have the opportunity to ask the practitioner any questions you may have.

You may find it helpful to have a partner, family member or friend with you during the online intake interview.

What do you need to have ready for the online intake interview?

• A valid form of ID (passport, ID card, driving licence or residence permit);
• A list of any medication you are currently taking (available from your pharmacy);

Can you bring someone with you tot he intake interview?

As an intake interview can feel nerve-racking, we suggest bringing a partner, family member or friend along for support. At {{site name}}, we refer to this person as a close friend or relative (Dutch: naaste). A close friend or relative can offer valuable insight into how they experience your symptoms and support us in finding the best way to help you. Working together with your family or friends will also help you achieve your personal goals during treatment and will have a positive impact on your relationship with them. We can also ask how your close friend or relative is feeling and find out if there’s anything we can do to support them.

Which questionnaires do you need to complete before the intake interview?

Your practitioner would like to know whether the treatment is effective. For this reason, we regularly assess how you are experiencing it. Before your intake interview, you will be invited to complete a number of online questionnaires. After that, we will assess the effectiveness of your treatment every three months. We do this by sending questionnaires to you by email. We will share the results with you.

What does smoke-free mental health care at Novarum involve?

Novarum is smoke-free for employees, clients, patients and visitors. Smoking is no longer permitted in and around any of our buildings. We do not require our clients to stop smoking at home. If you want to quit smoking, we can help you get extra support. During the intake interview, we will explore the options with you.

What will be discussed in the intake interview?

During the intake interview, you will discuss your symptoms. Together, we will determine which treatment best suits your needs. You will also have the opportunity to ask the practitioner any questions you may have.

What happens after the intake interview?

Following the intake interview, further examination may be required. Your practitioner will discuss this with you. You will have a consultation at the end of the intake interview. During this consultation, you will discuss a possible diagnosis and the next steps.

It’s a good idea to bring along a close friend or relative to this consultation.

Digital care

Read more about our digital care platform Minddistrict (dutch)

Practical information

How do you cancel an appointment?

Is the date not convenient after all?  Call us no later than two days before the appointment. If possible, we’ll make a new appointment for you immediately. We can be contacted on weekdays between 09.00 and 17.00. The telephone number is  020 590 44 44.

What are the waiting times for Novarum?

For the current waiting times, see the page about Waiting times.

What do you need to know about your health insurance and deductible?

Novarum is a part of Arkin. Arkin’s care is reimbursed from the basic package of your health insurance. The deductible will be charged to you. Usually the costs of the intake interview exceed your deductible. You can ask your health insurer any questions about this. Arkin is known to all health insurers under AGB code 06290732.

Would you like to know more about your account at Novarum? Then take a look at the frequently asked questions about the account on the website of Arkin. Novarum is a part of Arkin.

Support & contact

Looking on information on how to make a complaint?

Naturally, treatment entails certain rights and obligations. If you’re dissatisfied with one of our treatments, please let us know. Visit the Complaints page on the Arkin website for more information. Novarum is part of Arkin.

Any questions?

Do you have any questions about the letter we sent you or the information on this page? For questions relating to your intake or treatment, please call 020-590 55 55.